Privacy Policy
Effective Date: July 20, 2026
iCare Appliance ("we," "our," or "us") respects your privacy and is committed to protecting it. This policy explains what information we collect when you contact us or use our website at icareappliance.com, and how we use it.
1. Information We Collect
We may collect your name, phone number, email address, service address, appliance type and brand, a description of the issue you are experiencing, and any other information you provide when you submit a form on our website, call us, or text us.
2. How We Use Your Information
We use your information to:
- Respond to your repair request or inquiry
- Schedule, confirm and update you about your service appointment
- Dispatch a technician to your address
- Send service-related follow-ups, including invoices and warranty information
- Request feedback about the service you received
- Improve our services
3. SMS Opt-In Methods
Customers can opt in to receive SMS messages from iCare Appliance in the following ways:
a) Website Form Submission. Customers who submit a booking or quote request form on icareappliance.com may check a consent box agreeing to receive SMS messages about their service appointment. The checkbox is optional and unchecked by default. Consent is not a condition of purchase.
b) Customer-Initiated Contact. Customers who call or text our business number first give implied consent for us to respond by SMS regarding their inquiry or service.
c) Verbal Consent During a Service Call. When you book by phone, we may ask whether it is okay to text you appointment confirmations and technician arrival updates. SMS is only sent after you say yes.
In all cases consent is explicit or clearly implied by your own contact, it is recorded through the form submission or our records, and it is never assumed.
4. Information Sharing
We do not sell, rent, or share your personal information or your SMS opt-in data with third parties for marketing purposes. SMS consent is never transferred to affiliates or external entities. We share data only with trusted service providers strictly as necessary to deliver our services — for example, our SMS and email delivery providers, our scheduling and customer management software, and payment processors.
5. Data Retention
We retain your information only as long as necessary to provide our services, honor repair warranties, and comply with legal, tax and accounting obligations. You may request deletion of your data at any time by contacting us.
6. Cookies and Analytics
We use cookies and analytics tools, including Google Analytics, to understand how visitors use our website and to improve it. You can disable cookies in your browser settings.
7. Security
We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of SMS communications at any time by replying STOP to any message
- Opt out of marketing emails using the unsubscribe link
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion. To exercise any of these rights, contact us using the details below.
9. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from individuals under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.
11. Contact Us
iCare Appliance
Email: [email protected]
Phone: (619) 597-1212
Service area: San Diego County, California